Questions & answers

Frequently Asked Questions

Dates, fees, formats, certificates and booking for the Facilities Management Specialist: The Complete Course on Facilities Management.

15–19 March 2027 in Pretoria (classroom) or Live Online on the same dates. Venue details are sent with your booking confirmation. A few seats may still be available on the 30 November – 4 December 2026 run in Cape Town or Live Online – ask ICL.

R24 999 per delegate excl. VAT for the Pretoria classroom course and R18 650 per delegate excl. VAT for Live Online. Group discounts apply from three delegates. Airport transfers (R1 350 return) and accommodation (from R2 500 per night incl. breakfast) can be arranged on request.

Professionals responsible for managing, operating and maintaining facilities – buildings, production facilities, utilities, power and water distribution networks, landscaping and more – and anyone who wants to update their knowledge of FM best practice.

No. The course starts with the basics of facilities management and builds to maintenance strategy, contracting and performance measurement, with examples for both technical and non-technical delegates.

Live Online delegates join the same instructor-led programme in a live virtual classroom on the same dates, with digital materials and the ICL Certificate of Completion.

Practical tools for planning and budgeting, a risk-based maintenance approach, guidance on outsourcing and SLAs, and KPIs and an FM Balanced Scorecard you can use with your own team.

Yes. Classroom fees include the course presentation, printed and digital materials, lunch and refreshments on every day. Accommodation and travel are not included.

After you register, ICL sends an invoice (or a pro-forma for your purchase order). Fees are payable on booking unless an approved purchase order has been provided, by EFT in South African Rand or US Dollars. Banking details are on the registration page.

Yes. Request a quotation and ICL will send a quotation or pro-forma invoice, usually within one working day.

Yes. Delegates booked on the same session and invoice receive 10% off for 3–5 delegates and 15% off for 6–9 delegates. Groups of 10 or more can request a custom quotation or an in-house course.

Cancel in writing to training@za-icl.com at least 14 days before the course for a refund or credit note. After that, a 25% administration fee applies, but you can send a colleague in your place or move to a later session at no charge, subject to ICL's approval.

Yes. Delegates who attend the whole course receive the ICL Certificate of Completion on the final day. Missing three or more sessions means the certificate cannot be issued.

Yes. ICL can deliver the course in-house at your venue or online, on dates that suit you, and tailor examples to your organisation. Request an in-house proposal.

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